Technical Support

We're here to help you get the most out of Trevox

Having trouble with Trevox? Our technical support team is ready to assist you with any issues or questions you may have about our cognitive training application.

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Email Support
yang3021jiameng@163.com

For detailed inquiries and bug reports

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Phone Support
+1 (229) 626-0021

For urgent technical assistance

âš¡ Quick Response Guarantee
We respond to all support requests within 24 hours

Support Hours

Email Support: Available 24/7

Phone Support: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Before Contacting Support

Try these quick troubleshooting steps that often resolve common issues:

App Performance Issues

  • Close and restart the Trevox app completely
  • Restart your device
  • Ensure you have the latest version of Trevox installed
  • Check that your device has sufficient storage space

Purchase and Coin Issues

  • Verify your internet connection is stable
  • Check your App Store purchase history
  • Try restoring purchases through the app
  • Ensure your Apple ID payment method is valid

Training Data Issues

  • Check if training data is saved locally on your device
  • Avoid clearing app data or cache
  • Ensure the app has necessary permissions

What to Include in Your Support Request

To help us assist you more effectively, please include:

  • Your device model and iOS version
  • Trevox app version
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or screen recordings (if applicable)

Additional Information

Our support team is committed to providing you with the best possible experience using Trevox. Whether you're experiencing technical difficulties, have questions about features, or need help with in-app purchases, we're here to help.

For the fastest resolution, please contact us via email with detailed information about your issue. Our technical specialists will work with you to resolve any problems quickly and efficiently.

Privacy Note: When contacting support, we may ask for basic information to help diagnose your issue. We will never ask for your personal passwords or sensitive information. Please refer to our Privacy Policy for more details on how we handle your information.